IT Manager | Head of Technology | Digital Transformation & Governance

Marcus Dias

Information Technology leader with a strong track record in complex multinational environments.

Specialist in turning technical infrastructure into operational efficiency, with a strong focus on automation, compliance, and cost reduction. Acts as a strategic bridge between local executive boards and European headquarters, positioning IT as an enabler of business growth.

Experience in global corporate environments Fluent in English and Spanish Senior leadership positions

About

Information Technology Manager with more than 20 years of solid experience, the last decade in strategic leadership positions. Specialized in converting technical infrastructure into operational efficiency, with a focus on automation (RPA), compliance (LGPD) and cost optimization.

Extensive background in multinational environments, acting as a strategic liaison between local management and European headquarters. Results-driven leader with a strong track record in process modernization and in positioning IT as a strategic business partner.

Professional Experience

ASK do Brasil

Information and Communication Technology Manager

Dec 2018 – Present

Automotive multinational company with direct reporting line to the Italian headquarters.

  • Executive leadership over IT governance and infrastructure in the Brazilian plant, reporting directly to the local board and global management in Italy.
  • Designed and implemented an automation and RPA ecosystem using Java and Python, significantly reducing processing time and eliminating human errors in hardware testing and critical routines.
  • Led the LGPD compliance program, structuring data flows, controls and processes to ensure legal integrity and information security.
  • Drove the digitalization of manual processes and implemented Power BI dashboards, turning operational data into strategic KPIs for directors and senior management.

Prosegur Brazil / attPS Informática

IT Infrastructure Coordinator

Oct 2012 – Dec 2018

Security, logistics and cash-in-transit operations.

  • Led multidisciplinary teams (Service Desk, NOC and Field Service), restructuring processes and SLAs to achieve high-availability standards.
  • Managed mission-critical environments, ensuring 99.9% availability in highly sensitive cash transportation operations.
  • Developed internal reporting portals and automated corporate communications, increasing transparency and speed of internal information flows.

Strategic Expertise

IT Management & Governance

ITIL, COBIT, OPEX/CAPEX management, IT compliance and risk-based governance.

  • Design of IT processes and policies.
  • Vendor and strategic partner management.
  • Monitoring of SLAs and service performance.

Digital Transformation

Implementation of RPA, AI, cloud computing (Azure/AWS) and Business Intelligence to drive efficiency.

  • Automation of critical business processes.
  • Infrastructure modernization and cloud adoption.
  • Data-driven culture and decision making.

Solution Development

Architecture of custom tools in PHP, Java and Python for industrial and corporate automation.

  • End-to-end design of tailored applications.
  • Integration between legacy and modern systems.
  • Focus on reliability and user experience.

International Leadership

Management of global stakeholders, intercultural communication and alignment with HQ directives.

  • Fluent communication in English and Spanish.
  • Direct interaction with global executive teams.
  • Management of multicultural expectations.

Education & Languages

Postgraduate IT Governance (Una)
Bachelor's Degree IT Management (Unicesumar)
Technical Education Industrial Electronics (Polimig)
Languages English (Advanced) | Spanish (Advanced)

Certifications

Frameworks ITIL V3 Foundation
Cloud Microsoft Azure (AZ-900) and Power Platform (PL-900)
Specializations Digital Transformation Leader, BI Manager and AWS Cloud (IGTI)